Refund Policy
Canceling Your Subscription (de-certifiying your CCP status)

You may cancel your subscription at any time. If you cancel it before the next ARP (automatic recurring payment) date you will not be charged for the following month. Once you have been charged, there are no refunds. Please pay attention and cancel ahead of time if you don’t want to subscribe anymore. When sending your written cancelation request, make sure you include the name of the gym or business, the main contact on the account, reason for canceling and sign the letter. Written cancellation requests to can be send to:

Account Termination Department
Level One Sites
401 Colonial Drive
Unit 31
Ipswich, MA 01938

To inquire about your cancellation request, please call 860-268-2554